ブランド一覧

Frequently Asked Questions 

*Please note that we cannot respond to inquiries about the following:

  • Address and business hours: See our Instagram profile (we announce holidays in our stories).
  • Boxes and other accessories: If not mentioned in the description, they are not included. If you would like a gift box, please search for "box" and purchase it separately. *We currently do not offer gift wrapping.
  • Shipping and arrival: Generally, items are shipped within one day of purchase and arrive in one or two days (it may take two or three days if the shipping department is closed).
  • Authenticity: We have appraisers on staff who thoroughly verify the authenticity of all items.
  • Buying items from customers: We do not purchase items from customers.

Inquiry Form

Returns, exchanges, and reshipments

・In principle, we do not accept returns or exchanges due to customer convenience, with the exception of incorrect deliveries or defective products. Please be aware of potential issues with size or discrepancies from your imagined product.

・If a product is returned due to an incomplete address provided by the customer, the shipping fee for re-shipment will be cash on delivery (paid by the customer). Thank you for your understanding in advance.